Terms of service

Terms of Service

Welcome to PuraOud. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. Overview

This website is operated by PuraOud. Throughout the site, the terms “we”, “us”, and “our” refer to PuraOud.

By accessing or using any part of the site, including purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service.

If you do not agree to all the terms, please do not use our website or purchase our products.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country or region.

  • You are not using our products for any illegal or unauthorised purpose.

  • You will not transmit any harmful code, malware, or destructive content.

A breach of these Terms results in immediate termination of access to our Service.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service, without written permission from us.

All content on this website—including product descriptions, images, branding, and videos is the property of PuraOud.

4. Product Information

We make every effort to display product colours, details, and descriptions as accurately as possible.
However, we cannot guarantee that your device’s display will accurately reflect the product.

All products are subject to availability and may be discontinued without notice.

We reserve the right to:

  • Limit quantities

  • Change pricing

  • Modify or discontinue product

5. Pricing

Prices for our products may change at any time without notice.
We are not liable for any modification, price change, suspension, or discontinuation of the Service.

6. Billing & Account Information

We reserve the right to refuse any order placed with us. We may:

  • Limit or cancel quantities purchased per person or household

  • Contact you if an order requires verification

You agree to provide complete, accurate, and up-to-date billing and account information for all purchases.

7. Shipping & Delivery

Delivery times are estimates only and not guaranteed.
Once a package has been shipped, delays caused by couriers or customs are out of our control.

For full details, refer to our Shipping Policy.

8. Returns & Refunds

Our Returns Policy governs all returns and refunds.
Please review it to understand eligibility and the process.

9. Optional Tools & Third-Party Services

We may provide access to third-party tools and services.
You acknowledge that we provide these “as is” without warranties or conditions.

We are not responsible for any third-party websites, services, or content.

10. User Comments & Submissions

If you send us reviews, feedback, ideas, or suggestions, you agree that we may:

  • Edit

  • Copy

  • Publish

  • Distribute

  • Translate

  • Use them without restriction

You agree that your submissions will not:

  • Violate any rights of others

  • Contain unlawful, abusive, or obscene content

  • 11. Personal Information

Your submission of personal information is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

Occasionally, our site may contain errors or omissions relating to:

  • Product descriptions

  • Pricing

  • Offers

  • Shipping times

  • Availability

We reserve the right to correct these without prior notice.

13. Prohibited Uses

You are prohibited from using the site:

  • For unlawful purposes

  • To solicit others to commit illegal acts

  • To violate any regulations

  • To infringe our or others’ intellectual property

  • To upload malicious code

  • To collect personal data without consent

  • To spam, phish, or scrape

  • To interfere with website security

Any prohibited use may result in termination of your access.

14. Disclaimer of Warranties

We do not guarantee that the Service will be:

  • Uninterrupted

  • Error-free

  • Secure

  • Accurate

You agree that your use of the Service is at your own risk.

15. Limitation of Liability

PuraOud shall not be liable for any:

  • Indirect or consequential damages

  • Loss of profits, revenue, data, or savings

  • Errors in content or Service

  • Damages from using our products incorrectly

Our total liability is limited to the amount you paid for the product.

16. Indemnification

You agree to indemnify and hold harmless PuraOud from any claims arising from your breach of these Terms or your misuse of the Service.

17. Severability

If any part of these Terms is found unlawful or unenforceable, the remainder shall continue in effect.

18. Termination

These Terms are effective unless terminated by either you or us.
You may terminate by ceasing to use the site.
We may terminate access at any time if you violate these Terms.

19. Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and PuraOud.

20. Governing Law

These Terms are governed by the laws of the United Kingdom.

21. Contact Information

Questions about the Terms of Service can be sent to:
📧support@puraoud.com